I agree, I know it isn’t new with Microsoft, but they sure do consistently release slow buggy software. It would seem that a company as large of Microsoft could get ahead of the issue, but perhaps it their size and beurocracy actually make it harder to quality control.
I've had nothing but negative experiences with Microsoft and their products on macOS. Unsurprisingly, dealing with their "support engineers" is maybe even more frustrating than using a macOS device that is infected with their software.
Speaking as an experienced person when dealing with M365 products in our fleet, I absolutely, 100%, cannot, in good conscience recommend for any company that supports macOS devices to purchase or use any Microsoft products. There is simply no amount of money you can pay (I'm fairly certain we have one of the highest license tiers) in order to get any assurance that you will get any meaningful functionality or support from them.
Yeah I was in the same position. Support is useful when the issue is documented in the kbase. Which 95% of our issues aren't because it's they were I would have found the answer myself already.
The support people are outsourced and seem to be penalized for escalating so they really know no more than we do. Getting them to escalate something is really a fight. They tend to stall us requesting the same extensive logs over and over.
